Support

Support

Sieval Deco is an important link in your business. That’s why we offer you maximum support. In case of malfunctions, questions and / or comments, please contact our helpdesk. Our helpdesk can be reached on weekdays from 9:00 AM to 5:00 PM. E-mail: helpdesk@sieval.com Phone: +31 (0)88 – 12 67 000

Google Chrome browser

Since September 2nd, 2015, the Microsoft Silverlight plugin which is used in order to use Sieval Deco is no longer supported by the Google Chrome browser. Ultimately, Sieval Deco will become independent of this plugin and Chrome can be used again. Until then, we advise you to open Sieval Deco in another browser, for instance Internet Explorer or Mozilla FireFox. Both can be downloaded for free via the internet (click the link).

Chrome

Windows 10 Edge browser

As of July 29, Microsoft has made it possible to upgrade your Windows 7 or 8 / 1.8 version for free to Windows 10. Windows 10 by default uses the Edge browser, the successor of Internet Explorer. The Edge browser does not support Silverlight, which is necessary for the operation of Sieval Deco. Nothing has changed in Chrome and Firefox, they can still be used as before. To be able to open Sieval Deco from Windows Edge anyway, you can use the following method.
1.The Silverlight setup message appears on the screen when you want to access Sieval Deco in Microsoft Edge (example: https://order.vriesco.com). Do NOT click on “Click here to install.” Silverlight does not support Windows 10 (see example below).
Edge 1
2. Select the menu option with three dots top right on your screen (see example below).
Edge 2
3. The following menu appears. Select “Open with Internet Explorer” (see example below). Sieval Deco will be opened in Internet Explorer.
Edge 3
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